You wouldn't believe what I went through to get a new computer to play SL. In fact, no one in Concierge or among the geek squads of SL want to believe this, and that's why SL doesn't grow. They argued and argued with me, instead of figuring how I could buy this box. They had "suggestions" that all amount to not buying this box, but buying parts that do not make a box. I wanted to buy a box. I finally did, but it took an entire day to accomplish this seemingly simple task.
I've really come to believe that the single greatest reason for user attrition in SL isn't the interface, it's the graphic card. There is a heavy bias among Linden tekkies against this notion; they don't believe it. As we all know, they speak disparagingly to us about having "computers ready for Kindergarten". As I told Jack Linden today, I had a computer that wasn't even taking solids yet; I had another computer that couldn't hold a Cheerio between its fingers yet, and they couldn't play SL. This is a graphics card problem. It is not about people living in the dark ages. It is about the Lindens living in the Twighlight Zone in denial.
Torley is of course the main cheerleader for this grotesque notion that people are to blame for backwards computers -- we are told to "chop the slop" and let go our illusions that computers are to blame for problems with Windlight, even though the JIRA will explain that it is buggy stuff and leaks and flaws, not our cards.
It's very hard, in this windstorm of propaganda about the computers never being the problem to make this point, but it has to be made: no one should have to build their own computer, or custom-order parts from wonky sites like NewEgg (I wish I had a dollar for every geek who tells me, like it's some elite insight knowledge, about that site ROFL), or go to "your local independent computer store" or in general, engage in any tekkie wiki geeky bullshit whatsoever. They should be able to walk into a Best Buy or a Circuit City (well, wait, they went bankrupt, forgot that), pay $1000 or $1200, and get a box that they turn on within 20 minutes to play SL without a lot of mumbo jumbo.
After all, that's what they do to play WoW, Warhammer, Spore, the Sims, Final Fantasy, and a zillion movies and YouTubes.
The Lindens should assign a staff person to do nothing but canvass Best Buy and Dell and all those sites and stores and find out what is actually on the market that isn't custom built, and try to adjust the software accordingly -- that is, if they do want to increase retention.